Tuesday, January 10, 2017

Guest Column -The Shortest Route to Reliable Service

By Lindsay Norman
 Senior Specialist Marcom division of Honeywell Aerospace

We have all had the frustrating experiences of not remembering a login or password to an account that you need access, only to be led down a path of confusing reset actions that eventually lead to another set of credentials you are sure to forget. From bills to e-commerce sites, we all have built up numerous maybe even hundreds of aliases in order to access our accounts online. Honeywell Aerospace is no different and because of the company’s size and history, customers used to log in multiple times on different platforms to get at basic account information.
In order to reduce this level of complexity, the Honeywell Aerospace Services team decided to create GoDirect; a one-stop shop and single sign-on location for all of Honeywell’s Aerospace Services.

Steve Kersh, a Senior Director with Services Operations says this was a frustration for customers. However, not everyone wanted total consolidation either. “Some customers wanted a single invoice and others told us it could create more problems because of procurement processes already in place.”
So, the addition of the shopping cart feature was born. This feature allows customers to customize their billing to fit their needs, across the different services. And while many of us have grown accustomed to this feature on our favorite shopping websites, this is relatively new for aerospace. Other features, like live web chat, are also making their way into the industry. According to Kersh, the Global Data Center (GDC) has found that this is extremely helpful when working with international customers who prefer to communicate in writing versus the telephone to reduce the inherent language barriers. The GDC is one of Honeywell’s premier and long standing services supporting thousands of customers for the last 30 years.
Personalization is a key component in the new GoDirect website. For example, some customers may be enrolled in the Honeywell Avionics Protection Plan (HAPP) but would like to know more about the Mechanical Protection plan (MPP) or the service plan for APUs and engines (MSP) which has been supporting customers for 40 years.
With all aerospace services being housed in one location customers can browse and learn more about complementary products and services. The system displays the services that a business or individual is currently enrolled in upon login and customers can modify their accounts with their own imagery and fleet information for additional organization. GoDirect will also be the first point of reference for any new services available, positioning customers on the front lines of new technology and innovation.

Lindsay is a Senior Specialist in the Marcom division of Honeywell Aerospace. She joined Honeywell in August of 2015 and has a background in communications, digital marketing and social media. Previous roles include destination marketing and healthcare communications. She studied at the Walter Cronkite School of Journalism and Mass Communications at Arizona State University.

Thursday, January 5, 2017

India To Buy Six More C295s for Coast Guard

 - January 4, 2017, 7:35 am

India is likely to sign a contract with Airbus Defence and Space for 56 C295military transports within six months, according to the country's retiring chief of the air staff, Arup Raha. Meanwhile, the Indian Ministry of Defence has cleared the separate acquisition of six C295s for an Indian Coast Guard requirement. Both orders will be delivered by the Tata-Airbus partnership that is India’s first-ever private sector aircraft development enterprise.
At his end-of-tenure press conference on December 23, Raha told AIN that the evaluation of the C295 bid for the IAF is complete and contract negotiations would start soon. “Since benchmarking and other issues [of the aircraft] are known to us, the process will not take very long, especially with a proactive defense minister where things get sorted out faster than they did in the past,” he said. He added that, given the large number of aircraft to be ordered—16 to be delivered in flyaway condition and 40 to be manufactured in India—the Coast Guard contract would be “processed subsequently to completion of this series.” He continued, “The landmark decision for manufacture of this 8- to 10-ton-capacity aircraft will empower the private sector and help us with capabilities, with assistance from OEMs.”
The IAF need for a new medium airlifter has become urgent, as the service grapples with aging An-32s. In the past two decades 15 have crashed, the most recent one last year with 29 people on board. That aircraft has not yet been located, since Russian aircraft do not have underwater locator beacons. A contract will be signed within two months, Raha said, to equip helicopters and fixed-wing aircraft with emergency locator transmitters and underwater locator beacons linked to flight data recorders that are triggered by water immersion and indicate where wreckage is, in a large area of sea.
The Airus-Tata partnership will deliver the C295s for the Coast Guard in “raw” condition to the Defence Research Development Organisation (DRDO), which will integrate an indigenous mission system. “DRDO could likely use a surface-scanning radar that could be coupled with transponders on boats, an imperative for the Coast Guard,” said Bharat Malkani, managing director of Max Aerospace & Aviation Ltd. The mission system could be a derivative of the multisensor airborne early warning and control (AEW&C) system developed by Center for Airborne System (CABS) with DRDO for the Embraer 145 platform, a defense official told AIN. “The C-295 is not a complicated aircraft. It is easy for DRDO to integrate the sensor in the nose with OEM input. It is not complicated structural work, and can be certified for airworthiness by the Indian body, CEMILAC,” said the official.
The Airbus Defence and Space C295 maritime patrol aircraft comprises a range of sensors and components including search radar, electro-optic/infrared sensors, electronic support measures, an electronic intelligence system (ELINT), COMINT, a magnetic anomaly detector (MAD), an IFF interrogator, a satcom, a datalink and a Link-11.

Wednesday, January 4, 2017

Tata readies armoured offerings

Land Warfare

03rd January 2017 - 0:25 by Neelam Mathews in Delhi 
Tata readies armoured offerings
Tata Motors is confident that a decision on which companies have been down-selected for theFuture Infantry Combat Vehicle (FICV) programme will be announced in the first quarter of 2017. 
Read morein Shephardmedia.....

Monday, December 12, 2016

Wednesday, December 7, 2016

India's Counterfeit Money Crackdown Affecting Bizav Ops

 - December 6, 2016, 11:57 AM
India’s replacement of all Rs500 and Rs1,000 notes in an attempt to curb counterfeit and “black” illicit money is negatively affecting business aviation in the country. A shortage of the new currency since last month's announcement by Prime Minister Narendra Modi is creating problems for business aircraft operators, who have traditionally conducted certain aviation services transactions in cash in India.
“Our business has been affected…mainly because of our own operational compulsions of paying in cash for various purposes,” Jayant Nadkarni, president of India’s Business Aircraft Operators Association (BAOA), said yesterday during the release of the group’s “Business Aviation in India” report. With some 80 percent of the old notes withdrawn, the country is facing a cash crunch that is being amplified by cash withdrawal limitations.
Nadkarni told AIN that some flights had to be cancelled, as cash was unavailable to pay charges for landing, takeoff, parking and ground handling at smaller airports primarily run by the government-owned Airports Authority of India. With not enough cash in circulation, he said more flights might have to be refused.
“The problem will continue until airport owners and agencies start accepting payments online,” he noted. BAOA has held discussions with the Ministry of Civil Aviation about this. “We are worried especially because of the onset of the peak season now. If demand does not materialize, it will not be a good sign. If the situation continues, we could suffer a loss of around 8 percent. Only time will tell.”
Added Nadkarni, “We have all been bootstrapping, surviving. Though owners of charters are large companies, they have to deal with their own pressures.”
Meanwhile, regulator Directorate General of Civil Aviation has cautioned charter companies and pilots that they will be held responsible if they fly “demonetized” currency without security clearance. Screening of passengers and baggage in aircraft with up to 10 seats has to be done by the pilot-in-command. “While this has raised an additional layer of responsibility, BAOA is focusing on bringing in international best practices,” said Nadkarni.

Friday, December 2, 2016

Light at end of India’s long M777 tunnel

Land Warfare

28th November 2016 - 16:31 by Neelam Mathews in Delhi 

Light at end of India’s long M777 tunnel
The governments of India and the US have finally agreed on a Foreign Military Sale of 145 M777 ultra-lightweight howitzers ........more  on Shephardmedia

India’s Light Combat Aircraft Advances with New Order

Neelam Mathews
Nov 30, 2016

One of the original batch of LCAs on display at the Aero India show in 2015. (Photo: Neelam Mathews)
India’s Ministry of Defense has cleared an order for 83 Light Combat Aircraft (LCA), designated Mk1A, from government-owned defense manufacturer Hindustan Aeronautics Ltd (HAL) for the Indian Air Force (IAF). HAL currently has in hand an order for 40 GE F404-engined LCAs for the IAF. Of the 20 to be produced with an initial operational clearance, three have been delivered and the fourth is scheduled to be handed over by early next year. Twenty more will be supplied once they receive the final operational clearance (FOC) by end of 2017.
HAL says it will increase production from eight to 16 a year “once a formal order is received for the 83 Mk1As.” IAF Air Chief Marshall Arup Raha said last year: “We want the LCA Mk1A with an improved radar [Elta's ELM-2052 AESA or active electronically scanned array], electronic warfare, in-flight refueling and better missiles.” But a privately owned OEM said: “While there is to be joint work between HAL and Elta, we don’t know how much of the Elta AESA will be indigenous.” Other OEMs are interested. For instance, Saab confirmed recently to AIN that it is offering its Gallium Nitride technology, developed in Gothenberg, Sweden, for the LCA, rather than part of its Gripen proposal to India.  
The LCA Mk2 version, expected to be re-engined from the GE F404 to the F414, is planned for production by 2025. The Indian Navy has expressed its firm requirement for 46 LCA Mk2s that will require a weight reduction of one ton over the Mk1A. Delays to the naval LCA have been attributed in the past to technical complexities; non-availability of infrastructure and critical components and technology denial regimes; extended user trials; and the failure of some of the components during testing.
Meanwhile, an indigenous AESA Fire Control Radar is being developed for the Mk2 by Electronics and Radar Development Establishment (LRDE), for which Bangalore-based Centum Electronics has designed and developed the Vibration Hardened OCXO (oven controlled crystal oscillators). “The function of OCXO is to generate the clock frequency of 120 MHz, which is in turn fed to a synthesizer that generates the required X-Band frequency for AESA,” said Vinod S. Chippalkatti, vice-president, Centum Electronics, to AIN. “The company was initially challenged three years ago to develop this product, since international companies were not able to meet the specifications and part with the technology. Centum is able to develop and deliver the product, which is lightweight, low-g-sensitive and its phase noise performance is excellent under vibration,” added Chippalkatti.
Meanwhile, under the offset contract not yet signed for India’s buy of 36 Rafales, Dassault Aviation is believed to have agreed to transfer special spray paint and coating technology of benefit to programs such as the LCA